At Wetsuit Sale Store, we’re passionate about getting you the perfect water sports gear for your adventures. Whether you’re surfing, diving, or just enjoying the water, we want you to have gear that fits right and performs well. Here’s everything you need to know about shipping and returns.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two shipping methods to get your gear to you:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch.
- Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch.
Pro Tip: Need your gear faster? Contact our customer service team at [email protected] – we may be able to arrange expedited shipping for an additional fee.
Shipping Areas
We ship worldwide with the exception of some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact us before ordering.
Returns & Exchanges
We stand behind our products with our Water Enthusiast Promise. If you’re not completely satisfied with your purchase, we’ll make it right.
Eligibility
To be eligible for a return or exchange:
- Items must be returned within 15 days of delivery
- Products must be in original condition: unworn, unwashed, with all tags attached
- Original packaging must be included
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Neoprene Hoodies & Sweats (worn close to the skin)
- Thermal Rash Guards (personal protective gear)
- Any item that shows signs of wear or has been used in water
How to Initiate a Return or Exchange
- Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
- We’ll provide you with a Return Merchandise Authorization (RMA) number
- Pack the item securely in its original packaging
- Include a copy of your order confirmation or packing slip
- Ship the package to our return address: Wetsuit Sale Store Returns
2821 Driftwood Road
Los Gatos, US 95032
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service
- Original shipping fees are non-refundable
Refund Processing
- Refunds will be processed within 5-7 business days after we receive your return
- Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
- You’ll receive an email confirmation when your refund has been processed
Exchange Process
Follow the same process as returns, indicating you’d like an exchange:
- Specify the replacement item and size needed
- We’ll ship your new item once we receive the return
- Price differences will be charged or refunded as needed
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Wetsuit Sale Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return/exchange: [Product Name] [Size/Color] [Quantity]
Reason for return/exchange: [Please specify – sizing issue, defective item, wrong item received, etc.]
For exchanges, I would like: [New Product Name] [New Size/Color] [Quantity]
Please provide return instructions and any additional information needed.
Thank you,
[Your Full Name][Your Email Address]
[Your Phone Number]
Need Help?
Our team of water sports enthusiasts is here to help! Before returning a wetsuit for sizing issues, check our sizing charts or contact our experts at [email protected] – we’re happy to help you find the perfect fit.
If you have any questions about our shipping or returns policy, don’t hesitate to reach out. We’re fellow surfers and divers who understand the importance of having gear that fits right and performs well.
Happy waves,
The Wetsuit Sale Store Team