Welcome to Wetsuit Sale Store’s FAQ page! We’re here to help answer your questions about our premium water sports gear, shipping policies, and more. Below you’ll find answers to our most commonly asked questions.
About Our Products
What types of wetsuits do you offer?
We specialize in high-quality wetsuits for all water activities and seasons. Our collection includes:
- Children’s sun suits, rash guards, and wetsuits (summer and winter)
- Men’s wetsuits in various styles (long john, shorty, summer, winter)
- Wetsuit components (tops, shorts, trousers)
- Neoprene hoodies and sweats
- Thermal rash guards and quick-dry clothing
- Ponchos/changing robes and accessories
How do I choose the right wetsuit for my needs?
Consider these factors when selecting your wetsuit:
- Water temperature: Winter wetsuits for colder waters, summer wetsuits for warmer conditions
- Activity type: Surfing, diving, or general water sports
- Fit: We offer sizes for children and adults with different body types
- Mobility needs: Shorty wetsuits for more movement, full suits for maximum warmth
Ordering & Account Questions
How do I place an order?
Simply browse our collection, select your items, and proceed to checkout. You’ll need to:
- Create an account or checkout as a guest
- Enter your shipping information
- Choose your preferred payment method
- Review and confirm your order
Do you offer discounts for first-time customers?
Yes! Your first order comes with 30% off, making our premium water gear more accessible than ever.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
We carefully prepare your order within 1-2 business days, including a quality check by our water sports enthusiast team before shipping.
Do you ship internationally?
Yes! We ship worldwide (excluding Asia and some remote areas) with reliable carriers to get your water gear to you wherever your adventures take you.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. You can shop with confidence at Wetsuit Sale Store.
Returns & Exchanges
What is your return policy?
We stand behind our products, but if you need to make a return, you have 15 days from receipt to send items back. Items must be in original condition with tags attached. Please see our full Returns Policy for details.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Contact Us
How can I contact customer service?
Our team of fellow water enthusiasts is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 2821 Driftwood Road, Los Gatos, US 95032
Didn’t find the answer you’re looking for? Don’t hesitate to contact us directly – we’re always happy to help fellow water sports enthusiasts!
The Wetsuit Sale Store Team
Surfers, Divers, and Water Enthusiasts Just Like You